Read our COVID-19 action plan

Coronavirus (COVID-19)

Coronavirus (Covid-19) Update: 18th May 2020

At Clockwork Removals and Storage, we have issued new working practices to minimise the risk for both our customers and employees alike.  It is crucial that everyone works to the government guidelines imposed regarding social distancing measures, hand washing and sanitisation to minimise the risks for all concerned.

View Covid-19 Safety Procedures

Coronavirus (Covid-19) Update: 14th May 2020

Following the new Government guidelines outlined on Wednesday 13th May, we felt it important to keep you updated on our current status. Clockwork Removals are proud to provide removals and storage services nationwide, however, due to Government easing restrictions being limited to certain areas of the UK, only our English branches will resume their operations at this time. Our Scottish branch network will remain contactable for enquiries, quotations and virtual surveying until further notice.

In agreement with both Government and the advice of the British Association of Removers (BAR), we will be adhering to strict guidelines set out to ensure the highest levels of safety for both customers and crew members alike. The safety measures include new working practices, new risk assessments, PPE and social distancing for the removal teams and customers.

We would like to thank our customers for their patience over the past weeks, we will be looking to complete any paused moves as quickly as possible as well as welcoming any new enquiries and bookings.

We are able to survey new enquiries and provide quotations, either through our virtual video surveying technology, a telephone survey or a home visit. Our video surveying tool is a great way to ensure all parties meet the social distancing measures and any safety issues are minimised. However, we do understand that this is not possible in all cases and therefore we are able to offer a surveyor appointment where necessary, this is subject to strict guidelines, please contact your local Branch to discuss this further.

We would like to thank you for your understanding and support during these difficult times and please rest assured that we are doing all we can to ensure the safety of both our staff and customers. The operation of our English network of branches is strictly conditional upon any further government updates and we will continue to monitor the ever-changing situation and update our customers and services accordingly.

At Clockwork Removals we wish everyone to stay safe and well and we will continue to remain contactable under all circumstances.

Coronavirus (COVID-19) Update 24 th March 2020

As you are aware at 8.30pm on 23 rd March 2020 a decision was been made by the Government to place the UK on lockdown, effective immediately, this is to minimise the spread of the Coronavirus (COVID-19) pandemic.

At Clockwork Removals, we will continue to adhere to the Government regulations and will be in touch with any relevant updates as and when necessary.

Booked Removals
Your local branch will be in contact with you if you have any removals booked with us to advise and discuss personally.

Business Operations
We are still working remotely from home and our dedicated team will be happy to service any enquiries, please see our video survey section on the website to see how we can complete removal surveys remotely and provide a quotation accordingly.

Storage
If you are a storage customer please be rest assured that our safe and secure storage facilities continued to be monitored and we can be contacted via the usual Branch contact details on our website.

Please bear with us during these unprecedented times, we are working as hard as we can to ensure we minimise the risk to our staff and customers, whilst ensuring we are following government regulations. We will continue to monitor the situation and will look to make revisions to our action plan accordingly. If you have any queries please don’t hesitate to contact us via the contact details on our website, we will remain contactable under all circumstances.

Coronavirus (COVID-19) Update 23 rd March 2020

Our Policy

The current situation surrounding COVID-19 is something nobody could have predicted. Our main goal is to keep our customers and employees safe whilst providing our high quality removals service. We are constantly checking verified platforms for information during this time and we will update this policy in alignment with government advice and protocols.

It is difficult to plan for moves several months in advance as we cannot predict the severity of the situation in the future. That said, we will do our best to carry out all moves until the government states that it is unsafe to do so.

We have put procedures in place based on information provided from the NHS to ensure that all of our staff members are following necessary hygiene standards and we would ask all clients to follow government guidelines on hygiene and social distancing whilst visiting our stores, offices and where possible, during a removal.  We do have our video survey service as an option, so if you would prefer a no-contact survey, get in touch with us and we can arrange this for you.

Many of our office staff are now working from home where they can continue to provide you with information about your move, take payments and phone calls.

Staff have been told not to come to the office if they are unwell and to self-isolate for the recommended period by the Government.  Currently 14 days, but this may change, and Clockwork Removals will follow any updated recommendations.

Office staff, surveyors and removals crews are encouraged to maintain the very highest levels of personal hygiene at all times by washing hands regularly (for at least 20 seconds with soap and water) and hand sanitisers are available to all crew and staff.

For international moves, we are monitoring the changes taking place throughout Europe and the rest of the world. Some countries are closing their borders which could in turn have an effect on your move. We recommend phoning our international team and they will be able to provide you with all the information regarding potential delays. You can contact them directly at international@clockworkremovals.co.uk.

At Clockwork Removals, we want to keep our employees and customers safe as they are at the heart of everything we do. We are adhering to all NHS advice and government guidelines in all of our branches throughout the UK to minimise the risk.  We wish everyone to stay safe and well in these difficult and unprecedented times and will remain contactable under all circumstances.

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Still Quoting!

Even during these difficult times Clockwork Removals are committed to providing services and support, whilst prioritising the safety of our staff and customers. Our free, professional video surveys are available to customers for a contact-free service. Please read Covid-19 Safety Procedures.

Speak to our friendly team on 03332 413 120