Read our COVID-19 action plan

Cornonavirus (COVID-19)

Coronavirus (COVID-19) Update 24 th March 2020

As you are aware at 8.30pm on 23 rd March 2020 a decision was been made by the Government to place the UK on lockdown, effective immediately, this is to minimise the
spread of the Coronavirus (COVID-19) pandemic.

At Clockwork Removals, we will continue to adhere to the Government regulations and will be in touch with any relevant updates as and when necessary.

Booked Removals
Your local branch will be in contact with you if you have any removals booked with us to advise and discuss personally.

Business Operations
We are still working remotely from home and our dedicated team will be happy to service any enquiries, please see our video survey section on the website to see how we can
complete removal surveys remotely and provide a quotation accordingly.

Storage
If you are a storage customer please be rest assured that our safe and secure storage facilities continued to be monitored and we can be contacted via the usual Branch contact
details on our website.

Please bear with us during these unprecedented times, we are working as hard as we can to ensure we minimise the risk to our staff and customers, whilst ensuring we are following government regulations. We will continue to monitor the situation and will look to make revisions to our action plan accordingly. If you have any queries please don’t hesitate to contact us via the contact details on our website, we will remain contactable under all circumstances.

Coronavirus (COVID-19) Update 23 rd March 2020

Our Policy

The current situation surrounding COVID-19 is something nobody could have predicted. Our main goal is to keep our customers and employees safe whilst providing our high quality removals service. We are constantly checking verified platforms for information during this time and we will update this policy in alignment with government advice and protocols.

It is difficult to plan for moves several months in advance as we cannot predict the severity of the situation in the future. That said, we will do our best to carry out all moves until the government states that it is unsafe to do so.

We have put procedures in place based on information provided from the NHS to ensure that all of our staff members are following necessary hygiene standards and we would ask all clients to follow government guidelines on hygiene and social distancing whilst visiting our stores, offices and where possible, during a removal.  We do have our video survey service as an option, so if you would prefer a no-contact survey, get in touch with us and we can arrange this for you.

Many of our office staff are now working from home where they can continue to provide you with information about your move, take payments and phone calls.

Staff have been told not to come to the office if they are unwell and to self-isolate for the recommended period by the Government.  Currently 14 days, but this may change, and Clockwork Removals will follow any updated recommendations.

Office staff, surveyors and removals crews are encouraged to maintain the very highest levels of personal hygiene at all times by washing hands regularly (for at least 20 seconds with soap and water) and hand sanitisers are available to all crew and staff.

For international moves, we are monitoring the changes taking place throughout Europe and the rest of the world. Some countries are closing their borders which could in turn have an effect on your move. We recommend phoning our international team and they will be able to provide you with all the information regarding potential delays. You can contact them directly at international@clockworkremovals.co.uk.

At Clockwork Removals, we want to keep our employees and customers safe as they are at the heart of everything we do. We are adhering to all NHS advice and government guidelines in all of our branches throughout the UK to minimise the risk.  We wish everyone to stay safe and well in these difficult and unprecedented times and will remain contactable under all circumstances.

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Still Quoting!

Even during these difficult times Clockwork Removals are committed to providing services and support, whilst prioritising the safety of our staff and customers. Our free, professional video surveys are available to customers for a contact-free service.

Speak to our friendly team on 03332 413 120