We know that the key to delivering the very highest levels of service is to ensure our staff are trained and experienced in their work. We play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance and we are a Which? Trusted Trader.
As a proud member of the BAR we comply with the Trading Standards Institute code to reassure you are dealing with a professional and fair company in the unlikely event that something goes wrong. Customers are covered under the BAR Advanced Payment Guarantee Scheme and all our staff are trained to put this into practice. If you would like to find out more, you can view the BAR Code of Practice here.
We work to resolve any complaints quickly and efficiently. If your complaint is not settled to your satisfaction you may refer it to the BAR’s FREE Conciliation Service at email@example.com or by calling 01923 699486.
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by the Furniture and Home Improvement Ombudsman (FHIO):
0333 241 3209