Why Clockwork?
Moving house with the people you can trust
Moving your home or business needs help from people you can rely on. Our customer care is built around our people and everyone has a dedicated role to play in your move.
Our accreditations
We know that the key to delivering the very highest levels of service is to ensure our staff are trained and experienced in their work. We play an active role in the shaping of the industry and as part of this process we have gained accreditation in key removals and storage business standards as a member of the British Association of Removers (BSEN12522 and BSEN14873)
As a member we also comply with the Office of Fair Trading code, meaning that you can have peace of mind that you are dealing with a professional and fair company in the unlikely event that something goes wrong. As BAR members we promise to:
• provide you with a clear description, price and timetable for the work to be carried out.
• offer insurance and other protection options with all our services.
• make clear our liability for any loss or damage during a move and the time limit for making claims.
• provide you with full details of cancellation/postponement rights and charges (if we cancel a removal more than 10 days before the agreed date for the work we will pay back everything you have paid to date. If, for any reason, we are forced to cancel the work less than 10 days before the agreed date, we will pay you 150% of monies paid).
• provide staff who are polite, competent, and committed to providing a high level of service.
All our staff are trained to put it into practice. If you would like to find out more, you can download the BAR Code of Practice here.
Our accreditations also include:
ISO 9001:2008 for quality management
ISO 14001: 2004 for environmental excellence
OHSAS 18001: 2007 for health and safety excellence
If you have a complaint about our removals service we do our very best to resolve it sympathetically, quickly and efficiently. If we can not settle your complaint to your satisfaction you may refer it to the BAR’s FREE Conciliation Service at consumer.affairs@bar.co.uk or by calling 01923 699486.
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