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03332 413 120

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Accreditations

Moving with a little help from Clockwork

  • Local & national moves
  • European & international moves
  • Commercial relocation services
  • Secure storage services

Call us today for a quick quote 03332 413 120

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Our accreditations

We know that the key to delivering the very highest levels of service is to ensure our staff are trained and experienced in their work. We play an active role in the shaping of the industry and are a proud member of the British Association of Removers (BAR).

As a member we also comply with the Trading Standards Institute (TSI) code, meaning that you can have peace of mind that you are dealing with a professional and fair company in the unlikely event that something goes wrong. As BAR members we promise to:

  • provide you with a clear description, price and timetable for the work to be carried out.
  • offer insurance and other protection options with all our services.
  • make clear our liability for any loss or damage during a move and the time limit for making claims.
  • provide you with full details of cancellation/postponement rights and charges (if we cancel a removal more than 10 days before the agreed date for the work we will pay back everything you have paid to date. If, for any reason, we are forced to cancel the work less than 10 days before the agreed date, we will pay you 150% of monies paid).
  • provide staff who are polite, competent, and committed to providing a high level of service.
  • customers are covered under the BAR Advanced Payment Guarantee Scheme for their Peace of Mind.

All our staff are trained to put this into practice. If you would like to find out more, you can view the BAR Code of Practice here.

If you have a complaint about our removals service we do our very best to resolve it sympathetically, quickly and efficiently. If we can not settle your complaint to your satisfaction you may refer it to the BAR’s FREE Conciliation Service at consumer.affairs@bar.co.uk or by calling 01923 699486.

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP

01722 333306

www.tpos.co.uk

The Property Ombudsman

Fraser and the rest of the men are a real credit to Clockwork. I have never seen removal men work so hard, take as few breaks and be so obliging no matter how many times you ask them to move or reposition things! K Gillies / National Trust of Scotland

I just wanted to ask you to please say thank you to your guys once more, they did an amazing job! Not only were they very quick but had soon also figured out where things needed to go better than us so they made what could have been a stressful day very easy for us. Great job and I'm so glad I picked Clockwork. Alexandra / Medland Metropolis

Very happy with the service provided and happy with the way you managed to deal with the problems I threw in at the last minute. All in all I was extremely pleased I chose Clockwork. Thanks a million. David Scott / Edinburgh

An excellent service. Thank you. Very reliable in every way. John Trumpeter / Cannock

I was impressed with how organised the Clockwork team were. Very impressed! C Garner / Maclay Murray & Spens

I thought the lads were great! they moved the content of the house very quickly and carefully - the move went really smooth much better than I had ever anticipated. I would definitely recommend Clockwork to any one. Natalia Polishchouk / Reading

Can't fault the service - the guys took all of the stress out of the process and added humour too. Would highly recommend you in the future - thank you. Leane Collins / Alton

4-FEDEMAC – European Movers 5-IAM – International Association of Movers 6-SGS – ISO 14001 7-SGS – ISO 9001:2008 8-SGS – OHSAS 18001 10-EURA Affiliate Scheme Quality Assured Service Standards BS 8564 FAIM certified company FAIM certified company Which trusted trader
Which trusted trader Movers Trading Club (MTC) logo 3-BAR – British Association of Removers – Commercial Moving Group BAR Overseas Remover British Association of Removers members APG